Shipping, Returns, Guarantee and Refund Policy:
Standard Shipping through Paxi (PEP) R60
Standard shipping is with Paxi (PEP) and usually takes 5-7 working days. A tracking number will be received via SMS once they have collected which is usually 2 working days after an order has been completed.
Depending on the size of the order there might be a possibility to use more than 1 (one) shipping bag, whereby the price might change.
All bears have a Production time for it to be made please see on each bear at the description the production times. Otherwise it will state “Immediately Available”
For example:
- Order completed and client is notified on Monday
- Payment is cleared (If there is an outstanding balance) and order is packed on Tuesday
- Dropped of at PEP on Wednesday
Standard Shipping through Courier Guy R75
Standard shipping through Courier Guy usually takes 1-3 working days for main areas and 3-5 working days for outlying areas. A tracking number will be received via email once the parcel has been collected which is usually 2 working days after an order has been completed.
Depending on the size of the order there might be a possibility to use more than 1 (one) shipping bag, whereby the price might change.
All bears have a Production time for it to be made please see on each bear at the description the production times. Otherwise it will state “Immediately Available”
For example:
- Order completed and client is notified on Monday
- Payment is cleared (If there is an outstanding balance) and order is packed on Tuesday
- Order is collected by us on Wednesday
Returns policy:
All returns are welcome if:
- product is not custom made
- not already used
- if there is a product default
Shipping will be for your own cost unless it is an error on our side.
Most returns will be handled individually. Please email us with your query and we will help as far as possible.
Guarantee policy:
All products carry a 1 year guarantee for:
- stitching
- joints
- eyes coming loose
Guarantee does not cover fair wear and tear, neglect, abuse or misuse of goods, loss or damage (including rusting and corrosion)due to unreasonable exposure to water, heat or weather, loss or damage due to fire, smoke, explosion, lightning, sunlight infestation by animals or moths, or theft, or accidental damage or loss caused by a third party.
Shipping will be for your own cost unless it is an error on our side.
Most returns will be handled individually. Please email email us with your query and we will help as far as possible.
Refund policy:
All returns are welcome if:
- product is not custom made
- not already used and still in a sellable condition
- if there is a product default
Shipping will be for your own cost unless it is an error on our side.
Changed your mind?
If you have changed your mind with regards to your order please email us within 48 hours to make sure you reach us before we start making your order.
If it has already been made or is still in production we will determine each case individually.
Most returns will be handled individually.
Please email us with your query and we will help as far as possible.